Terms of Service

Last updated: March 25, 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and DENOISE-AI ("Company," "we," "us," or "our") governing your access to and use of the DENOISE-AI platform, including the web application, API, and all related services (collectively, the "Service"). By creating an account, accessing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

2. Description of Service

DENOISE-AI provides AI-powered audio processing tools, including but not limited to:

  • Audio Enhancement: Noise reduction, artifact removal, and genre-tuned audio cleaning.
  • Sound Separation: Isolation of vocals, drums, bass, guitar, piano, and other instruments from mixed audio.
  • Video Voice Enhancement: Processing to make AI-generated or synthetic voices in video sound more natural.
  • API Access: Programmatic access to the above processing capabilities via a RESTful API for integration into third-party applications and workflows.

The Service uses machine learning models and AI algorithms. Results may vary based on input audio quality, format, complexity, and other factors. We continuously improve our models and processing pipelines, which may cause output characteristics to change over time.

3. Account Requirements

You must create an account to use the Service. When creating an account, you agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain and promptly update your account information to keep it accurate and complete.
  • Maintain the security and confidentiality of your login credentials and API keys.
  • Accept responsibility for all activities that occur under your account, whether or not authorized by you.
  • Notify us immediately of any unauthorized use of your account or any other breach of security.

You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to create an account. You may not assign or transfer your account to any other person or entity without our prior written consent.

4. Billing: Studio Credits

The web-based Studio interface operates on a credit system. We offer the following credit plans:

  • Light Plan: $10/month for 15 credits.
  • Pro Plan: $25/month for 40 credits.
  • Pay-as-you-go: $1 per credit, no subscription required.

All Studio operations (audio enhancement, sound separation, and video voice enhancement) consume 1 credit each. Subscription credits renew monthly on your billing date and do not roll over to the next billing period. Unused subscription credits are forfeited at the end of each billing cycle. Pay-as-you-go credits do not expire. Payments are processed securely by Stripe. Subscriptions auto-renew until canceled. Legacy unlimited subscribers retain their existing access without credit limits. Applicable taxes may apply based on your jurisdiction.

All credit purchases, subscription payments, and pay-as-you-go transactions are final and non-refundable. By completing a purchase, you expressly acknowledge and agree that the Service is delivered as intended at the moment credits are made available to your account or a processing job is executed, and that no refund will be issued for any reason, including but not limited to dissatisfaction with output quality, subjective expectations regarding results, change of mind, unused credits, partial use of a billing period, or failure to use the Service during an active subscription period. This non-refundable policy applies regardless of whether the user has explicitly read or acknowledged it, as acceptance of these Terms at the time of purchase constitutes binding agreement to this clause.

5. Billing: API Plans

Programmatic API access is billed based on processing minutes. We offer the following API plans:

  • Starter: $10/month for 60 processing minutes.
  • Developer: $29/month for 500 processing minutes.
  • Business: $99/month for 2,500 processing minutes.
  • Enterprise: Custom pricing and volume — contact us for details.

API processing minutes are metered based on the duration of the input audio submitted for processing. Minutes included in your plan renew monthly and do not roll over. Overages beyond your plan allotment may result in throttled access or additional charges as specified in your plan details. API plans auto-renew until canceled. You may upgrade or downgrade your plan at any time; changes take effect at the start of the next billing cycle.

All API plan subscription payments and overage charges are final and non-refundable. By subscribing to an API plan or incurring overage charges, you expressly acknowledge and agree that the Service is delivered as intended once API access is provisioned and processing minutes are made available, and that no refund will be issued for any reason, including but not limited to unused processing minutes, dissatisfaction with output quality, integration issues on your end, change of mind, or failure to use the API during an active billing period.

6. API-Specific Terms

If you access the Service via the API, the following additional terms apply:

  • API Key Management: You are solely responsible for safeguarding your API keys. Treat your API keys as confidential credentials. Do not embed API keys in client-side code, public repositories, or any location accessible to unauthorized parties. You are responsible for all usage incurred through your API keys, regardless of whether such usage was authorized by you.
  • Rate Limits: API access is subject to rate limits based on your plan tier. Rate limits are enforced to ensure fair usage and service stability. Specific rate limits are documented in the API documentation and may be adjusted at our discretion.
  • Usage Metering: We meter API usage based on input audio duration submitted for processing. Our metering systems are the authoritative source for usage calculations. You may monitor your usage through your account dashboard.
  • No Resale: You may not resell, redistribute, or sublicense API access to third parties. You may integrate the API into your own applications and products, but you may not operate a service that merely proxies or resells DENOISE-AI processing capabilities without our express written permission.
  • No Abuse: You may not use the API in any manner that degrades service performance for other users, including but not limited to sending excessive requests, attempting to circumvent rate limits, or exploiting the service for purposes other than legitimate audio processing.

7. Acceptable Use Policy

You agree that you will not use the Service to:

  • Upload, process, or distribute content that is illegal, obscene, threatening, defamatory, or that violates any third-party rights, including intellectual property rights and privacy rights.
  • Process audio for the purpose of facilitating fraud, impersonation, harassment, or any unlawful activity.
  • Attempt to circumvent, disable, or interfere with rate limits, usage quotas, security features, or any other technical restrictions of the Service.
  • Share, publish, or distribute your API keys, or allow multiple parties to use a single account or API key.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or models underlying the Service.
  • Use automated means (bots, scrapers, etc.) to access the web interface in a manner that circumvents normal usage patterns or credit consumption.
  • Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.
  • Violate any applicable local, state, national, or international law or regulation.

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this Acceptable Use Policy, including without limitation suspending or terminating the offending user's account and reporting such activity to law enforcement authorities.

8. Intellectual Property

Your Content: You retain all ownership rights in and to the audio files and other content you upload to or process through the Service ("User Content"). By uploading User Content, you grant us a limited, non-exclusive, royalty-free license to process your content solely as necessary to provide the Service to you. This license terminates when your content is deleted from our systems.

Our Service: The Service, including all software, algorithms, machine learning models, user interfaces, designs, trademarks, logos, and documentation, is and remains the exclusive property of DENOISE-AI and its licensors. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use the Service in accordance with these Terms. The DENOISE-AI name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of DENOISE-AI.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DENOISE-AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, DENOISE-AI DOES NOT WARRANT OR GUARANTEE THAT:

  • The Service will meet your specific requirements or expectations.
  • The Service will be uninterrupted, timely, secure, or error-free.
  • The output or results obtained from the Service will be accurate, reliable, or of any particular quality.
  • Processed audio will achieve any specific outcome, including but not limited to passing AI detection systems, meeting broadcast standards, or satisfying any particular subjective quality threshold.
  • Any errors in the Service will be corrected.
  • The Service will be available at all times or in all geographic locations.

You acknowledge that audio processing results depend on numerous factors including input quality, format, and content, and that results may vary. You use the Service and rely on its output at your own risk.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DENOISE-AI, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF DENOISE-AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF DENOISE-AI FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO DENOISE-AI IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) TEN DOLLARS ($10.00 USD).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11. Indemnification

You agree to indemnify, defend, and hold harmless DENOISE-AI, its affiliates, and their respective directors, officers, employees, agents, and licensors from and against any and all claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

  • Your use of or access to the Service.
  • Your User Content, including any claims that your content infringes or misappropriates the intellectual property or other rights of any third party.
  • Your violation of these Terms or any applicable law or regulation.
  • Your negligence or willful misconduct.
  • Any use of your API keys, whether or not authorized by you.

12. Termination

By Us: We reserve the right to suspend or terminate your account and access to the Service, in whole or in part, at any time and for any reason, including but not limited to breach of these Terms, suspected fraudulent or abusive activity, extended periods of inactivity, or if required by law. Where practicable, we will provide notice before or at the time of suspension or termination, but we are not obligated to do so.

By You: You may cancel your account at any time through your account settings or by contacting us. Cancellation of a subscription takes effect at the end of the current billing period.

Effect of Termination: Upon termination, your right to access and use the Service will cease immediately. Any unused credits or remaining API minutes on your account at the time of termination are forfeited and are not refundable. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 8 through 11, 13, and 14.

13. Refund Policy — All Sales Final and Non-Refundable

ALL TRANSACTIONS ARE FINAL AND NON-REFUNDABLE. This includes, without limitation: one-time credit purchases (pay-as-you-go), monthly or recurring subscription payments (Studio credit plans and API plans), API overage charges, legacy subscriptions, and any other payment made to DENOISE-AI. By completing any purchase or subscription, you expressly waive any right to request, demand, or receive a refund, credit, chargeback, or other reversal of payment for any reason whatsoever, including but not limited to:

  • Subjective dissatisfaction with the quality, character, or perceived value of processed output.
  • Belief that the Service did not meet personal expectations, regardless of whether such expectations were communicated to or agreed by DENOISE-AI.
  • Variation in output between processing runs, between input files, or over time as our models evolve.
  • Failure of processed output to achieve a particular subjective standard, pass a third-party evaluation, avoid AI detection, or satisfy any external benchmark not expressly warranted in writing by DENOISE-AI.
  • Unused credits, unused API processing minutes, partially used billing periods, or non-use of the Service during an active subscription period.
  • Change of mind, accidental purchase, duplicate purchase, or purchase of a plan that does not match your needs.
  • Cancellation of a subscription before the end of the current billing period.
  • Account termination, whether initiated by you or by us pursuant to Section 12.
  • Service disruptions, downtime, model changes, or feature changes, except where a refund is required by mandatory applicable law that cannot be waived by contract.

Service is deemed delivered as intended at the earliest of: (a) the moment credits or API processing minutes are made available to your account, (b) the moment a processing job is queued or executed against your account, or (c) the moment your subscription period commences. The Service is provided on an "as is" basis as set forth in Section 9, and the existence, availability, and execution of the Service constitute full performance by DENOISE-AI for the purposes of payment finality, regardless of the user's subjective evaluation of output.

Chargebacks and Payment Disputes: You agree not to initiate a chargeback, payment dispute, or reversal with your bank, card issuer, or payment provider in respect of any transaction with DENOISE-AI without first contacting us in good faith and allowing a reasonable period (no less than fourteen (14) days) to investigate and respond. Initiating a chargeback in violation of this Section constitutes a material breach of these Terms and may result in immediate suspension or termination of your account, forfeiture of any remaining credits or API minutes, and recovery by DENOISE-AI of the disputed amount plus reasonable administrative and legal costs. You expressly acknowledge that this non-refundable policy was clearly disclosed and accepted by you at the time of purchase as part of these Terms.

If you believe you were charged in error (e.g., a duplicate or unauthorized billing event), please contact us promptly through our Community page. We will review such disputes on a case-by-case basis at our sole discretion, but except where required by mandatory applicable law, we are under no obligation to issue any refund, credit, or other compensation.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where the Company operates, without regard to its conflict of law provisions. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered in accordance with the rules of a recognized arbitration body in that jurisdiction, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights. You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, class arbitration, or other representative proceeding.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and may provide additional notice (such as an in-app notification or email to the address associated with your account). Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your account. We encourage you to review these Terms periodically.

16. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and Copyright Policy, constitute the entire agreement between you and DENOISE-AI regarding the Service and supersede all prior agreements and understandings.

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment: We may assign our rights and obligations under these Terms without restriction. You may not assign or transfer these Terms or your rights hereunder without our prior written consent.

17. Contact

For questions, concerns, or feedback regarding these Terms, please visit our Community page where you can connect with other users and reach our support team. Our community is the best place to get quick responses and share feedback about the Service.